Mazen Abodawood
Manager/Pre-Opening
Profile summary
Dynamic Person 22 years of extensive experience in the hospitality industry,Sales and Marketing Business Development Catering Events and operation driving operational excellence and enhancing guest satisfaction across multiple high-profile establishments. Proven expertise in business development, financial planning, and team management, consistently achieving optimal performance and profitability. Skilled in developing innovative strategies that foster growth, streamline operations, and elevate brand presence. Adept at navigating regulatory compliance and implementing effective policies to ensure seamless service delivery. Committed to building strong relationships with clients and stakeholders, leveraging exceptional communication and negotiation skills to support business objectives.
Career highlights
Sales, Marketing & Business Development Manager – Hospitality: To drive revenue growth by developing corporate partnerships, increasing room and F&B sales, building brand awareness, managing marketing campaigns, and identifying new business opportunities within the hospitality industry.
Manager – Hotel: To oversee all hotel operations, ensure excellent guest satisfaction, maximize profitability, enhance brand standards, and lead the team towards achieving operational excellence and commercial growth.
Catering Operations Manager – Hospital / Healthcare: To manage and supervise all catering operations in a hospital, ensuring nutritious, safe, and timely food service for patients, staff, and visitors. Responsible for menu planning with dietitians, operational efficiency, cost control, hygiene compliance, and overall service quality.
Head Of Operation: To ensure smooth daily operations across the restaurant(s), manage staff performance, maintain service quality, control costs, and ensure guest satisfaction while achieving company standards and revenue targets.
Catering Tenders Achieved Kuwait Recognition: Secured Kuwait tender for catering services at Sodexo Hospitality, showcasing expertise in crafting competitive bids and meeting stringent client requirements, demonstrating profound understanding of Kuwait's market dynamics and regulatory landscape.
Orchestrated Pre-Opening Hotel Launch: Spearheaded all pre-opening activities for RayHotelResort, encompassing policy development, staff recruitment, and regulatory compliance to ensure a seamless and successful launch, meeting projected timelines and exceeding initial quality standards.
Key skills
Professional experience
Oversee daily operations of the hotel, ensuring all departments function smoothly*Develop and implement policies and procedures to improve efficiency and guest satisfaction.*Manage budgets, financial plans, and control costs.*Hire, train, and monitor the performance of all hotel staff.*Ensure compliance with licensing laws, health and safety regulations, and other statutory requirements.*Coordinate with external vendors and service providers.*Monitor the quality of the hotel's services and amenities, and initiate improvements as needed.*Resolve guest complaints and issues in a timely and professional manner
- Oversee daily operations of the hotel, ensuring all departments function smoothly
- Develop and implement policies and procedures to improve efficiency and guest satisfaction.
- Manage budgets, financial plans, and control costs.
- Hire, train, and monitor the performance of all hotel staff.
- Ensure compliance with licensing laws, health and safety regulations, and other statutory requirements.
- Coordinate with external vendors and service providers.
- Monitor the quality of the hotel's services and amenities, and initiate improvements as needed.
- Resolve guest complaints and issues in a timely and professional manner
*Manage Banquets team & Restaurants*Handling 3 outlets*Responsible for outside catering*Menus Preparation*Dealing with agencies for social media and more*Manage sales team.*Promote the company's products/services addressing or predicting clients' objectives.*methods across all the P&L*Managing Teams with different segmentation to get new business.*Find new leads
- Manage Banquets team & Restaurants
- Handling 3 outlets
- Responsible for outside catering
- Menus Preparation
- Dealing with agencies for social media and more
- Manage sales team.
- Promote the company's products/services addressing or predicting clients' objectives.
- methods across all the P&L
- Managing Teams with different segmentation to get new business.
- Find new leads
* Hospital operation hospitality services Develop a growth strategy focused both on financial gain and customer satisfaction and catering* Arrange business meetings with prospective clients* Promote the company's products/services addressing or predicting clients' objectives* Prepare sales contracts ensuring entry-levelo law-established rules and guidelines* Keep records of sales, revenue, invoices etc.* Provide trustworthy feedback and after-sales support* Build long-term relationships with new and existing customers* Develop entry level staff into valuable salespeopleResponsible for Marketing toolsManage sales teamDrive & deliver sales performance of assigned restaurants, recommend & implement cost controlmethods across all the P&L in addition to conducting competitor analysisWork on Kuwait tender for catering services.
- Hospital operation hospitality services Develop a growth strategy focused both on financial gain and customer satisfaction and catering
- Arrange business meetings with prospective clients
- Promote the company's products/services addressing or predicting clients' objectives
- Prepare sales contracts ensuring entry-levelo law-established rules and guidelines
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Develop entry level staff into valuable salespeopleResponsible for Marketing toolsManage sales teamDrive & deliver sales performance of assigned restaurants, recommend & implement cost controlmethods across all the P&L in addition to conducting competitor analysisWork on Kuwait tender for catering services.
*Manage sales team.*Working on opera program & Delphi*Responsible for all OSC in hotel & Rooms*Find new lead in the market*Make different menus for wedding and OSC*Deal with the guests for wedding and OSC*Book in restaurants for a groups*Responsible for any meeting rooms for corporate*Deal with the government for OSC and main restaurants*Deal with corporate about rooms
- Manage sales team.
- Working on opera program & Delphi
- Responsible for all OSC in hotel & Rooms
- Find new lead in the market
- Make different menus for wedding and OSC
- Deal with the guests for wedding and OSC
- Book in restaurants for a groups
- Responsible for any meeting rooms for corporate
- Deal with the government for OSC and main restaurants
- Deal with corporate about rooms
*Build and execute social media strategy through competitive research, platform determination, and benchmarking, messaging and audience identification engage consumers on social media.*Managing all marketing for the company and activities within the marketing department.*Creation and publication of all marketing material in line with marketing plans*To achieve frequent, timely and positive media coverage across all available media.*Researching markets to identify opportunities for events &Develop and lead a marketing team that will develop and execute new concepts, business models, channels and partners to position business as innovatorRadisson Blu Hotel, Kuwait preopening
- Build and execute social media strategy through competitive research, platform determination, and benchmarking, messaging and audience identification engage consumers on social media.
- Managing all marketing for the company and activities within the marketing department.
- Creation and publication of all marketing material in line with marketing plans
- To achieve frequent, timely and positive media coverage across all available media.
- Researching markets to identify opportunities for events &Develop and lead a marketing team that will develop and execute new concepts, business models, channels and partners to position business as innovatorRadisson Blu Hotel, Kuwait preopening
*Counsel with each staff member to establish business objectives of the month and action plan.*Responsibility for accounts and budgets.*Interact with VIPs, Senior Management personnel and key visitors to handle various situations with tact, diplomacy and decorum.*Act as the point of contact between the Head Office (Admin. Department, HR, Financing, Procurement, PRetc ) And the subsidiaries.*Presenting findings into subjects or new business opportunities the seniors are dealing with.*Carrying out specific projects and research.*Devising and maintaining office systems to deal efficiently with paper flow.
- Counsel with each staff member to establish business objectives of the month and action plan.
- Responsibility for accounts and budgets.
- Interact with VIPs, Senior Management personnel and key visitors to handle various situations with tact, diplomacy and decorum.
- Act as the point of contact between the Head Office (Admin. Department, HR, Financing, Procurement, PRetc ) And the subsidiaries.
- Presenting findings into subjects or new business opportunities the seniors are dealing with.
- Carrying out specific projects and research.
- Devising and maintaining office systems to deal efficiently with paper flow.
*Ensuring brand identity is carefully maintained*Assisting in planning and executing launch events and other functions*Reviewed operating practices and implemented improvements where necessary.*Supervised and trained subordinates*Producing documents, briefing papers, reports and presentations*Organizing and storing paperwork, documents and computer based-information
- Ensuring brand identity is carefully maintained
- Assisting in planning and executing launch events and other functions
- Reviewed operating practices and implemented improvements where necessary.
- Supervised and trained subordinates
- Producing documents, briefing papers, reports and presentations
- Organizing and storing paperwork, documents and computer based-information
Make menus for the Us army in Iraq and make kitchens for them*Setting up the time-frame of project implementation*Find a facility to accommodate all the project's needs*Coordinated project-based work where can we source all equipment's, tools and supplies.*Liaising with clients, suppliers and coordinating staff
- Make menus for the Us army in Iraq and make kitchens for them
- Setting up the time-frame of project implementation
- Find a facility to accommodate all the project's needs
- Coordinated project-based work where can we source all equipment's, tools and supplies.
- Liaising with clients, suppliers and coordinating staff